How Dr. Max boosted last mile delivery efficiency with Innoship’s multicarrier solutions: a case study

According to the sample data curated by the Innoship platform, the demand for pharmaceuticals and dietary supplements is expected to increase in 2024, up from 2023. Against the backdrop of this expansion, fast and efficient deliveries are becoming mandatory to maintain customer satisfaction and efficiently manage an increasingly complex logistics flow. [1]

Adapting to these changes and optimizing last mile deliveries is a top priority for Dr. Max, one of the leaders in the Central and Eastern European pharmaceutical market. Innoship’s multicarring solutions have played a key role in streamlining the logistics process, enabling Dr. Max to better manage shipments, reduce delivery times and offer customers varied delivery options, from home deliveries to collection points or international services.

This case study examines the impact of the multicarring solution on Dr. Max’s operations, highlighting the tangible benefits achieved in 2024 as demand for pharmaceuticals continues to grow.

About Dr. Max

Dr. Max Group is one of the leading players in pharmacy management in Europe. With a network of over 3,000 outlets and employing more than 20,000 professionals, the company has established itself as an undisputed market leader. Its significant presence is due not only to the large number of pharmacies, but also to the quality of the services offered.

The variety of products that Dr. Max offers its customers is remarkable. The range of products is wide and affordable for all categories of consumers. This reflects the company’s commitment to providing the best health solutions.

In addition, Dr. Max does not limit its services to physical outlets. The company understands the importance of digitization and online presence, so it has also developed an online pharmacy. This offers access to over 30,000 products with fast and efficient delivery methods, making it an ideal solution for those who prefer online shopping.

The benefits of Dr. Max’s collaboration with Innoship

By working with Innoship, Dr. Max has been able to realize a number of significant benefits that have helped improve last mile delivery efficiency:

• onboarding time for a new courier has been greatly reduced. Traditionally, this process would take up to six months, but with Innoship’s solution, the time has been reduced to just 2-3 weeks. This is because Innoship provides an efficient integration solution that eliminates the need for additional carrier development and does not require extensive IT implementation;
• Dr. Max was able to expand its range of delivery options for customers. This now includes home delivery, locker, PUDO and international delivery. All of these options are now accessible to Dr. Max’s customers through an easy-to-use platform, thanks to the collaboration with Innoship;
• the collaboration with Innoship has enabled Dr. Max to optimize courier allocation. This has helped improve efficiency at group and local level. Courier selection is now based on specific criteria, ensuring that each delivery is handled by the most appropriate carrier;
• Dr. Max has been able to improve performance and control over the delivery process. By utilizing a unified performance dashboard, Dr. Max can now track orders in real time and gain insight into operator performance. This enables real-time adjustments to business metrics and provides unrivaled flexibility and control in delivery management.

The decision to partner with Innoship was driven by the need to meet our stringent criteria, which focus on a unified solution for all markets, real-time delivery tracking, rapid courier deployment, Dr. Max representatives note.

Immediate results and improved efficiency

The collaboration between Innoship and Dr. Max has delivered immediate results and improved efficiencies in logistics and customer service in the Czech Republic, Slovakia, Poland, Romania, and Italy. This partnership has facilitated the introduction of a unified solution that integrates seamlessly across the five markets.

The partnership with Innoship represented a strategic alignment for Dr. Max, meeting several critical bid criteria, which denotes Innoship’s ability to deliver an advanced and comprehensive solution tailored to Dr. Max’s requirements. https://innoship.com/

Partnering with Dr. Max underscores our ability to provide customized, efficient and technologically advanced solutions for the ecommerce marketplace. The flexibility of our platform and wide range of services will enable Dr. Max Group to expand its operations effectively across multiple markets, adds Dan Ungureanu, Co-Founder and Head of Business Development, Innoship. 

Innoship: a multi-carrier solution for more efficient deliveries

Innoship, the delivery management platform part of the Alsendo Group, helps optimize the delivery process. Through its solutions, it enables retailers to improve the customer experience and make the delivery process more efficient and reliable.

The wide range of last mile delivery options can be tailored to meet the specific needs of each retailer. This makes advanced technology accessible to e-Commerce merchants of all sizes, giving them the ability to choose the delivery option best suited to their needs.

Innoship also provides an efficient solution for managing courier contracts. By automating the delivery process, retailers can save time and resources, leading to reduced transportation costs. In addition, by improving the shopping experience, these solutions help to increase customer loyalty and boost sales.

So, this collaboration proved how important it is to implement efficient logistics and delivery solutions to improve customer experience and optimize business operations. To discover what excellence in delivery service means, request a demo!

Sources
[1] innoship_admin. “Analysis of Domestic ECommerce Performance in 2023 vs. 2024.” Innoship, 8 Oct. 2024, innoship.com/evolution-of-consumer-preferences-in-ecommerce/. Accessed 14 Oct. 2024.