eCommerce
Hassle-free international shipping: how to integrate local courier services for each market?
Did you know that a customer in Poland prefers picking up their parcel from a locker, while one in Germany expects doorstep delivery? Or that in the US, ultra-fast shipping options can be the deciding factor between a completed purchase and an abandoned cart? Each market has its own unwritten rules, and failing to adapt […]
How Dr. Max boosted last mile delivery efficiency with Innoship’s multicarrier solutions: a case study
According to the sample data curated by the Innoship platform, the demand for pharmaceuticals and dietary supplements is expected to increase in 2024, up from 2023. Against the backdrop of this expansion, fast and efficient deliveries are becoming mandatory to maintain customer satisfaction and efficiently manage an increasingly complex logistics flow. [1] Adapting to these […]
The impact of post-purchase emails: boosting sales through cross-selling
Businesses have a 60-70% chance of selling to an existing customer, while the probability of selling to a new customer is only 5-20%. This stark difference underscores the immense potential of post-purchase emails in improving customer retention and increasing customer lifetime value. [1] By strategically leveraging post-purchase emails, businesses can foster stronger customer relationships, drive repeat purchases, and […]
Boosting e-commerce sales: the benefits of an effective order tracking page
Imagine this: you’ve just clicked “purchase” on that perfect item, but a nagging feeling creeps in. Will it arrive on time? Where is it even now? For many online shoppers, this anxiety is a familiar foe. But what if there was a way to turn that worry into excitement? An effective order tracking page can […]
Innovative UGC campaigns that elevated e-commerce brands
UGC, as the name suggests, is any form of content created by consumers or end-users of a product or service. It comes in various forms, including reviews, testimonials, social media posts, and videos. Today, UGC is not just a trend; it has become a significant part of the digital world that has redefined brand-customer interactions. This article […]
The critical KPIs for effective carrier management: ensuring on-time pick-up and delivery
In today’s competitive business environment, on-time delivery is no longer a luxury, it’s a necessity. Customers expect their orders to arrive quickly and reliably, and any delays can lead to frustration, lost sales, and damage to your brand reputation. But managing carriers and ensuring consistent on-time performance can be a complex challenge. This is where […]
How to identify and prevent return fraud in e-commerce
Question: What keeps e-commerce retailers up at night? Answer: Abandoned carts. Competition. Customer Acquisition Costs. Delivery Issues. Keeping up with technology. Unforeseen events. Return fraud and many others. The financial toll is staggering, but the damage extends far beyond the monetary loss. This pervasive issue undermines consumer trust, jeopardizes business reputation, and disrupts the overall functioning of […]
How to generate more sales using contactless delivery
Contactless delivery offers a secure, convenient, and efficient solution for businesses and consumers alike. Its adoption can not only help you meet the changing demands of your customers but also drive your business growth. But how can you generate more sales using contactless delivery? Read this comprehensive guide and find out! What is contactless delivery? […]
Insights from Innoship’s E-Commerce Index Q1 2024: Trends and Growth in the Romanian Market
The first quarter of 2024 has brought interesting dynamics to Romania’s e-commerce landscape, as detailed by the data analysis collected across our platform. At the end of each quarter, Innoship shares key insights into market performance, consumer behaviour changes, and the evolving dynamics of the e-commerce industry. E-commerce Market Grows +4.7% in Q1 2024: A Detailed […]
Customer behaviour and the psychology of decision making
Each year, businesses globally spend billions of dollars studying customer decision-making. 70% of the buying experiences are based on how the customer feels they are being treated. This is where the intricate dance of decision making begins. It is a journey that takes a potential customer from first hearing about your product, weighing the pros and […]
How to reduce your e-commerce cost using delivery management software
If you run an e-commerce business, you’re constantly juggling a multitude of costs, right from website hosting and inventory management to marketing and delivery. These costs, if not appropriately managed, can quickly add up and eat into your profits. A key cost that many e-commerce businesses grapple with is delivery. But did you know efficient […]
Top unconventional tactics for increasing online store sales
Online stores often focus on traditional marketing and SEO tactics at the expense of lesser-known approaches. But in the digital world, where there are thousands of stores, uniqueness, innovation and unconventional approaches can make all the difference, offering unique opportunities to increase traffic and online sales. In this article, we look at case studies and […]
Learn the best UX practices for product pages!
With its roots deeply ingrained in digital design, UX is all about how a user interacts with and experiences a product or service. It’s about creating a seamless, intuitive and enjoyable journey from when a user lands on a product page until they leave it. Every aspect of a product page plays a significant role […]
Understanding VAT on shipping costs: a comprehensive guide
VAT on shipping costs can be daunting, especially with many misconceptions circulating. Questions include: Do I need to add VAT to my shipping costs? Or How do I calculate VAT on shipping charges? Are not uncommon. But worry not, for we are here to dispel these confusions and provide clear, structured, and easy-to-understand information. Understanding VAT on shipping costs […]
Key Performance Indicators (KPIs) for effective inbound logistics management
Effective inbound logistics management is the cornerstone of a well-structured supply chain, ensuring the efficient flow of materials, products, and goods from suppliers to an organization’s internal operations. It is pivotal in streamlining processes, reducing costs, and enhancing overall operational efficiency. To measure and optimize this crucial aspect of the supply chain, organizations rely on Key Performance […]
Solutions to overcome the challenges of last mile deliveries
72% of shoppers consider a convenient delivery time slot as a top priority when making online purchases. [1] Navigating the final stretch of the delivery journey, commonly known as the last mile, presents many challenges for logistics and e-commerce businesses. From traffic congestion to address inaccuracies, the last mile is often the supply chain’s most complex and costly […]
What defines an e-commerce good conversion rate
What is a ‘good’ ecommerce conversion rate? Does yours meet the mark, and, even more importantly, are you aware of your current rate? Unlocking the secret to a stellar e-commerce conversion rate is like discovering the golden ticket in online business. Whether you’re a seasoned e-commerce entrepreneur or just dipping your toes into the digital […]
Why every e-commerce business should consider shipping insurance
In the bustling world of e-commerce, where packages crisscross the globe to reach customers, a hidden realm of uncertainty often lurks in the shadows. It’s a realm where the unexpected can happen, parcels may encounter unforeseen perils, and where the security of your business lies in the balance. This is where the concept of shipping insurance emerges […]
Multi Carrier Shipping Software: What It Is and How It Streamlines Logistics
Managing shipments across multiple carriers can be complex, requiring careful coordination and accurate data management. This is where multi-carrier shipping software comes into play. This article aims to provide an overview of multi-carrier shipping software and how it can significantly streamline business logistics processes. […]
AI Tools that Can Take Your eCommerce Business to the Next Level
Managing an eCommerce store can be a whirlwind of responsibilities. With endless tasks like copywriting, ad setup, graphic design, and more, it’s easy to find yourself drowning in a sea of To Do’s. The struggle to handle everything manually can lead to burnout, decreased productivity, and missed opportunities. But fear not, for the future of e-commerce […]
How Flip Technologies Amplified Its Cross-Border Expansion with Innoship's Integrated ShippingManagement Solutions
Flip Technologies has been carving a niche for itself in the ever-competitive marketplace for refurbished electronics. Operating in Romania, Bulgaria, and Hungary, the company is known for its meticulously managed marketplace, high-quality products, and smooth transactional experiences. The man behind this successful international growth is Teo, the Chief Expansion Officer for Flip Technologies. Theo shared […]
What is ABC Analysis? Benefits of Streamlining Your Inventory Management
Photo source: Shutterstock Efficient inventory management is crucial for businesses of all sizes and industries. The ability to optimize stock levels, minimize costs, and ensure timely availability of essential items is essential for maintaining a competitive edge. One powerful technique that aids in achieving these goals is ABC analysis. In this article, we will explore the […]
How to Reduce CO2 Emissions During Last-Mile Deliveries
With the surge in e-commerce and online shopping, the importance of efficient and timely delivery services has reached unprecedented levels. However, the environmental impact of last-mile deliveries, particularly the significant carbon dioxide (CO2) emissions generated by conventional delivery methods, has become a growing concern for sustainability-minded individuals and organizations. Reducing CO2 emissions during last-mile deliveries […]
What is Carrier Management Software & How It's Redefining Logistics
It’s been observed that companies that implement carrier management software offer a minimum reduction of transportation costs by 20%.In the fast-paced world of e-commerce, efficient logistics operations play a critical role in ensuring the smooth movement of goods from suppliers to customers. Effective carrier management becomes paramount as businesses strive to meet growing customer expectations for faster deliveries […]
Automating deliveries for your online store. How does a shipping management platform help your business?
Whether you have a newly established online store or are experiencing rapid growth in the number of orders, you already know that the rapid development of online commerce can be a double-edged sword. On the one hand, more sales mean higher revenues, but on the other hand, the increase in transactions involves a multitude of […]
NPS: An Essential Tool for Measuring and Improving Customer Satisfaction
As a business owner, you know that recommendations from friends and family, along with online reviews, significantly impact your customers. In fact, 91% of people read online reviews regularly or occasionally, and 84% trust online reviews as much as recommendations from a friend. These statistics demonstrate that regardless of how you present your brand in […]
Abris-backed Alsendo acquires majority interest in SaaS specialist Innoship
Innoship and Alsendo entered into a strategic partnership to develop first-class e-commerce solutions for retailers in Central and Eastern Europe. By combining the strengths of both companies, this partnership will accelerate the transition of Alsendo from a reselling shipping business to a technology-driven provider of delivery solutions. On the 18th of October 2022, Bucharest – […]
Black Friday 2021 Analysis: Innoship managed over 12% of the total volume of packages shipped by retailers during the first Black Friday weekend of 2021
Retail companies handed couriers over 2 million packages during the Romanian Black Friday weekend of 2021, according to an analysis conducted by Innoship. The volume of packages sent from Friday (13 November) to Sunday (15 November) is 2.5 times higher than the volume registered during a regular weekend. Innoship managed over 12% of the total […]
How to improve your customers’ post-purchase experience as an online retailer
Your customers’ shopping experience isn’t related only to the time they spend browsing your product and making a purchase. Most often than not, your customers’ journey starts well before they land on your website and goes past your checkout page. So, while your website might convert some of your visitors and convince them to buy […]
Assess the performance of your couriers with Innoship Free Analytics
If you run a business that ships many packages on a monthly basis, you already know how difficult it is to track everything that’s happening with your deliveries. Some orders don’t reach their destination and are returned, you don’t know how long it takes to receive the money from your cash-on deliveries, and it’s difficult […]
Kärcher, the world leader in cleaning technology, becomes a client of tech startup Innoship
The world leader in cleaning technology, Kärcher signs a partnership with the start-up Innoship to streamline the delivery process. Starting with November, Innoship, [...]